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Care Opinion

Grateful to the staff who cared for me

Posted By beccajo90

"Grateful to the staff who cared for me"

About: Altnagelvin Area Hospital / Emergency department

(as a service user),

This year saw me experience a low depression after very traumatic years. It was a hard place. Sadly I reached the point where I felt life wasn't worth living & acted on this.

Today I live with so much gratitude and thanks to the staff especially in the ED at Altnagelvin (including Aisling, Dr Murray, Naompoela, Denise, Dr Amy, Nurse Amy, Colum, Lauren, Catherine) for every effort they made in protecting my life on more than one occasion and for their interventions both medically and emotionally.

Everyone who worked with me were so so good, professional and caring. I cannot remember all the names but you know who you are, I appreciate you. Also, my heart is grateful to Dr. Ryan, Consultant Clinical Psychologist, who has supported me in very difficult times. An outstanding and kind professional. I simply wouldn't be here if it weren't for some of the amazing team in the WHSCT caring for me when I couldn't care for myself. Thank you, always. I am so grateful to be alive.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust nearly 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 17/08/2022 at 11:56
Published on Care Opinion at 11:56

picture of Vi Gray

Hello beccajo90

Thank you for this especially as you were going through such a difficult time. I do hope that you are continuing to make good progress and please do look after yourself.. Your feedback was shared with the lead nurse in ED.

Best wishes

Vi Gray

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Response from Fiona McCauley, Practice Educator Emergency Department Altnagelvin, Acute Services Emergency Department Unscheduled Care, WHSCT nearly 2 years ago
Fiona McCauley
Practice Educator Emergency Department Altnagelvin, Acute Services Emergency Department Unscheduled Care,
WHSCT

Submitted on 17/08/2022 at 16:33
Published on Care Opinion at 16:33

picture of Fiona McCauley

Hello beccajo90,

Thank you so much for taking the time to share your experience. It is so heart warming to hear that you now live each day with gratitude and are thriving after what sounds like a difficult time. I will share your story on our positivity board and with the staff you have mentioned. I hope you continue to do well and we are always here, should you ever need us!

Best wishes,

Fiona

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Update posted by beccajo90 (a service user)

Thank you so much. The team are invaluable- and I share this story as a matter of hope and thanks - I know there has been a surge of ill mental health in the last number of months which ED staff are seeing. You are doing an amazing job and you are making a difference.

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