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Efficient service and caring nurse

Story from nhs.uk

"Efficient service and caring nurse"

About: West Middlesex University Hospital

We arrived in A&E last night to a 3 hour wait - which while we were there increased to 8 hours. Fortunately there was an incredibly kind nurse who helped my daughter and managed to patch her up, even when her shift had ended. She commented she couldn’t have young children wait for hours. We are so , so grateful and appreciate the amazing work and care which the staff give. It’s a tough time at the moment and you are so very much appreciated by us. Thank you to that special and caring nurse who went out of her way to help us- end when her shift should have ended. We were in and out in an hour.

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Responses

Response from Ayana Caprice, Patient Experience Manager, Chelsea and Westminster Hospital NHS Foundation Trust 14 months ago
Ayana Caprice
Patient Experience Manager,
Chelsea and Westminster Hospital NHS Foundation Trust

Submitted on 21/02/2023 at 14:10
Published on Care Opinion at 14:10

Dear Writer,

I am sorry for the delay in getting back to you,

Thank you for taking the time out to express your gratitude towards on of our Accident and Emergency nurses. I will be sure to pass your kind words on to management so the department is aware.

If you would like to discuss your experience further, please contact us on:

e: chelwest.patientexperience@nhs.net

Best wishes,

Patient Experience Manager

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