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Care Opinion

Kind and responsive

Story from nhs.uk

"Kind and responsive"

About: West Middlesex University Hospital

My 81 year old brother-in-law has had three trips to West Mid A &E over the last several weeks with severe breathing difficulties. The cumulative experience has shown me that the staff there are consistently responsive, warm, kind, efficient and professional. He has now been admitted again for further investigations.

I’m most impressed.

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Responses

Response from Ayana Caprice, Patient Experience Manager, Chelsea and Westminster Hospital NHS Foundation Trust 14 months ago
Ayana Caprice
Patient Experience Manager,
Chelsea and Westminster Hospital NHS Foundation Trust

Submitted on 21/02/2023 at 14:14
Published on Care Opinion at 14:14

Dear Writer,

I apologise for the delay in getting back to you.

Thank you for taking the time out to share your feedback relating to your A&E visit with your brother-in-law. I will be sure to pass your kind words to management.

If you would like to discuss your experience further, please get in touch with us on:

e: chelwest.patientexperience@nhs.net

Best wishes,

Patient Experience Manager

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