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Care Opinion

Reassuring and prompt treatment

Posted By Brookside

"Reassuring and prompt treatment"

About: Royal Cornwall Hospital (Treliske) / Dermatology

(as the patient),

For approximately 2 weeks I could feel what I thought was an infected spot in the centre of my back. It then became itchy and started spotting blood. My GP assessed it and after his prescribed treatment decided to refer me to Treliske Dermatology for further assessment. I was quickly given an appointment 8 working days after being referred.

I arrived at the appointment 10 minutes before my allotted time and within 2 minutes taken to the consultation room. I was examined  by Jane and Sarah who diagnosed the infected lesion had cleared with  only light scarring remaining. I was assured is was nothing to be concerned about and given an open appointment for 6months in the event of it flaring up again. 

Whilst there I was asked if there were anything else I was concerned about and I mentioned I had scaly irregular patches on the edge of my ears which regular moisturising did not resolve. I was informed they were “ actinic keratosis” and Jane treated me there and then using cryotherapy.

I have nothing but praise for the professional, compassionate, reassuring and prompt treatment by Jane, Sarah and the attendant nurse. 

Thank you 

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Responses

Response from Leanne Knapp, Sister, Dermatology, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Leanne Knapp
Sister, Dermatology,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/06/2022 at 18:37
Published on Care Opinion at 18:37

Hello Brookside, Thank you for taking the time to post feedback on your recent experience of the Dermatology Unit. I am glad that your experience was positive and we were able to assure you that it was not something to be concerned about. Your feedback not only helps staff know that the are meeting the needs and expectations of patients but can also make future patients feel at ease about upcoming appointments in our unit. I will ensure that all the team are shown your feedback and wish you all the best for the future.

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 20/06/2022 at 12:21
Published on Care Opinion at 12:21

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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