"Rude receptionist staff"

I have been with this surgery since I was a child and after today I have decided that I am switching surgeries. The receptionist is rude and hung up the phone on me when I politely complained about how them closing the econsults early wasn't my fault usually closes at 2pm this was at 11:23am!!! and that I needed desperately to get ahold of a doctors note following a surgery I had had the week prior. her final words to me were "right i'll see what the doctor might say" and then a clunk followed by my phone disconnecting.

I had been advised the day prior to phone if I was unable to submit an Econsult which is what I had done but this receptionist decided I shouldn't get to do one over the phone.

I have also been waiting for a referral for my back injury to come through I was told 3 to 4 weeks it has now been 3 months!! no phone calls from the Physio and when I enquired I was told they would contact me! this surgery has bad reviews for a reason! now i'm 24 i've made the best decision to switch to a surgery!