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"The patient is certainly at the centre"

About: Victoria Hospital / Trauma & orthopaedics

(as the patient),

Admission went ahead as planned. As soon as I came on the ward the clerkess was friendly and polite and showed me to my bed. Met the nurse who would be admitting me and a very bubbly OT who was delighted that I’d brought my gadgets with me. Lee was a professional, all round nice guy who appreciated that I was anxious about the operation. He kept me informed of who would be coming to see me and where I was on the list for theatre. I have to mention the orthopaedic theatre staff who looked after me. From healthcare support workers to registrars, your care and compassion was exceptional. My anaesthetist, bless you and thank you for looking after me. I felt that we built up a good rapport. You did not rush and made sure that I understood what was going on round about me. I very much appreciated this. You listened to me and treated me with respect in what was for me, one of the most stressful things I have gone through and there have been quite a few! Mr Cowie, I have no horrible hip pain! Wound pain, yes and the most incredible bruising to be expected.

Thank you and I will see you in 6 weeks  for review. I am managing to get about with two sticks. The staff on ward 10 treat all patients with respect and the patient is certainly at the centre. They are the epitome of professionalism and the Charge Nurse should feel proud to have them in her team. My post operative care, apart from a wee blip, went well and I got home two days after the operation.

The staff worked their socks off. Nothing was too much trouble despite them being thin on the ground. I also had an opportunity to see the layout of the new orthopaedic trauma centre. Great idea to display it in what I think looked like a “waiting area”? This will make a massive difference to the population of Fife. I was suitably impressed. For anyone waiting to undergo major hip surgery, trust them all, they will look after you and they will give you the best care possible. They have the knowledge and experience. This is quite a team. 

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Responses

Response from Lorna Bellingham, Senior Charge Nurse, National Treatment Centre, NHS Fife nearly 2 years ago
Lorna Bellingham
Senior Charge Nurse, National Treatment Centre,
NHS Fife
Submitted on 23/06/2022 at 10:59
Published on Care Opinion at 10:59


picture of Lorna Bellingham

Good morning Himal43,

Thank you so much for taking the time to post your comments following your recent experience in Ward 10. We aim to have a team approach and this was obviously evident with your admission. It is reassuring that the staff took the time to listen to you to keep you informed of the events that lay ahead, showing care and compassion. I will ensure that not only the staff mentioned but the team as a whole are informed of your lovely comments. Thamkfully your pain has gone and you are feeling the benefit of the surgery now you are home.

With regards to the National Treatment Centre, I set up the pictures and drawings as an information board for staff, patients and visitors keeping them up to date with the ongoing developemnts in what is going to be a very exciting time for us all in NHS Fife and in particular, the orthopaedic service as a whole.

Best wishes in your continued recovery.

SCN Lorna Bellingham

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