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Working professionally under pressure

Story from nhs.uk

"Working professionally under pressure"

About: Hull Royal Infirmary

The staff from reception, security, triage, xray to doctors all amazing. We were there 6 hours and in that time my 90 year old mum was treated with respect, care and reall professionalism. The place was absolutely jammed but they remained calm even when someone attacked a member of staff. Over the years I have lost faith in medical people but these staff deserve a medal they really do. Unfortunately there were some people who came in with things that could have been dealt with elsewhere but they still remained professional. The powers that be should be extremely proud to have staff like this. And so you can find out it was monday the 13th june 10-4

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Responses

Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust nearly 2 years ago
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust

Submitted on 07/07/2022 at 15:45
Published on Care Opinion at 15:45

Thank you for taking the time to add your comments to the NHS Choice website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Emergency Department staff.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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