"Professionalism and good judgement"

I was referred to the UCR team by my doctor as I was being treated for a chest infection. I was examined and had my blood taken and an ECG recommendation and it was quickly noticed that i would need to go to hospital urgently.  I got sent to hospital on the Friday

In the hospital they found that I had a lot of fluid in my lungs. My GP didn't realise the fluid was building up, but the UCR team did.

I came home with two new conditions and no follow up organised. I felt I had no support. Having UCR completed a safety net.

I was discharged from hospital and my daughter called the GP for the UCR team to come back in and help to make sure I didn't go quickly back into hospital. The GP my daughter spoke to didn't know about the UCR service and she had to tell them so I could get referred again.

Over the 5 days the team got more concerned and identified that I needed to have different treatment to stop the fluid building up again. The team were acutely aware of the issue and Allision and Clare were very experienced nurses and they could see what was happening.

I experienced professionalism from the team and nothing was too much trouble. They took the time to explain everything to my family as well. They demonstrated good judgement and recommendations and intelligence.

If there is only one fault of the service it is that your existence wasn't known. My GP wasn't aware of the service.