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"Excellent Service - Ruptured Achilles"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as a service user),

I want to say a massive thanks to the staff at the Minor Injuries Unit at Hairmyres Hospital. In particular, a special mention goes to Suzy, who looked after me from start to finish. 

As a key worker within the public sector, I know all too well how hard it is to provide a quality service in current times with budget and resource constraints, which have obviously been exacerbated with the pandemic. 

I have to say, the service I received was first class!

At 50 years of age, I should’ve known better, but was persuaded by work colleagues to come out of retirement and play 5-a-side football. 

Twenty minutes into the game, I went down injured and had to attend A&E. 

After being triaged, I went to the Minor Injuries Unit. There, I was allocated to Suzy who quickly diagnosed that I had ruptured my Achilles’ tendon. 

Suzy explained the plan of action in that an x-ray would be taken to ensure there were no other trauma and that my leg would be put into a cast. However, a blood test would be done first to ensure that I could receive medication to prevent DVT.  We also went through a health-check to make sure that I was comfortable to identify and manage the risk of any side-effects this may cause. 

With my leg now in a plaster and a set of crutches, we went over what would happen next, with Orthopaedics teed up to contact me , and we covered any questions I had. 

Suzy was excellent throughout. She was very professional and is a credit to the team at the Minor Injuries Unit, Hairmyres. 

I was in and out in just under 4 hours, which is amazing. 

Thank you so much for looking after me. 

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire nearly 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 17/06/2022 at 12:00
Published on Care Opinion at 12:00


Dear Rupadee

Thank you for taking the time to feedback to us about your recent visit to University Hospital Hairmyres, Minor Injuries Unit.

I am delighted you had such a positive experience and witnessed the extraordinary care our teams deliver every day.

Your positive feedback and thanks will give the team a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well.

Thank you

Karen

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