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" A&E department is absolutely appalling "

About: Luton & Dunstable Hospital

I went in for a anal fissure and the pain was so unbearable that I couldn’t even sit down. The bleeding was terrible and they didn’t even give me any pain killers till 7 hours later. I was left in agony outside in waiting area where the seats are so uncomfortable. When I was finally seen they told me I had covid which I didn’t but they had mixed up my results with someone else’s! What a joke! The general surgeon gave me medication and sent me home. I waited 7 hours and that was with a doctor’s emergency letter! It’s absolutely pathetic how they just don’t care until you drop dead infront of them to get a bed!

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Responses

Response from Luton & Dunstable Hospital nearly 2 years ago
Luton & Dunstable Hospital
Submitted on 21/07/2022 at 14:07
Published on nhs.uk at 18:19


We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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