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Cancelled surgery and shambolic appointment…

Story from nhs.uk

"Cancelled surgery and shambolic appointment…"

About: Milton Keynes Hospital

Admitted to wd12 on 06/06/22 for shoulder replacement surgery, prepared for theatre,seen by surgeon and anesthetist then cancelled by a manager. Many issues regarding notification of appts. 3 letters one cancelled and rescheduled the same appt,next one made the appt and third letter cancelled the appt so I had phone for explainations. Two days after my cancelled surgery I received in the post information on pre-op instructions which should have reached me before the admission.

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Responses

Response from Milton Keynes Hospital nearly 2 years ago
Milton Keynes Hospital

Submitted on 14/06/2022 at 12:04
Published on nhs.uk at 12:06

Dear Wilma

We are very disappointed and sorry to read your review and to learn that your surgery has been cancelled. We appreciate the distress and frustration this must be causing. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of what has happened and when your surgery will be rebooked? PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954

Thank you

The Patient and Family Experience team

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