Face to face and telephone service has been very poor.
Telephone: constantly engaged and having to wait more than 40 minutes. I rang for an appointment for my elderly mother and was told that I have to do all appointments online.
This is really sad because old people are not computer literate and if they don't speak English then they are dependent on their offspring. A real sad state of affairs.
Face to Face: a little smile and courtesy go a long way. Of course, there will always be some people who will be hard to please, but simile cost nothing and goes a long way to diffuse any in differences.
"Poor customer service"
About: The Pinn Medical Centre The Pinn Medical Centre Harrow HA5 3EE
Posted via nhs.uk
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