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Disappointing and appalling service

Story from nhs.uk

"Disappointing and appalling service "

About: Milton Keynes Hospital

Childrens a&e service appalling.

No communication between doctor and nurses.

More concerned about one parent policy then actually seeing the children quicker and letting them have their parents together for support

Referred by GP and still had to wait 4 hours to see another doctor when I was told to go for my son to have observation for dehydration. In the end only had 1 hour of observation then sent home.

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Responses

Response from Milton Keynes Hospital nearly 2 years ago
Milton Keynes Hospital

Submitted on 09/06/2022 at 11:19
Published on nhs.uk on 10/06/2022 at 12:47

Hi

We are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the staff responsible to make improvements, where needed, to ensure this does not happen again. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954

Thank you

The Patient and Family Experience team

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