"Routine Mirena Coil change"

Contacted the service a few weeks ago and telephone appointment arranged, I wasn't sure at that point how long it would be before my coil could be changed.

Had a reminder a day or two before re the phone appointment.

I was called around 40 mins before the appointment 'time' and completed a very thorough medical history with the Doctor (Dr Rocke). I actually found this much easier on the phone that I would have face-to-face.

Due to a cancellation I was offered the appointment for that afternoon (was also advised of the expected date if I had waited), that was perfect for me, I could quickly make the arrangements to attend that afternoon.

I arrived slightly early, waited a few mins and then taken through by the healthcare support worker to complete pre-procedure checks (all explained by phone prior to attending), the checks were completed with dignity and respect.

Went in for appointment with Doctor (the clinic room was exceptionally clean), again, everything explained clearly and the chance to confirm the info taken earlier, ask any questions and sign consent.

Procedure completed, it's not the nicest thing to have done but everything explained as it was done and completed quickly without being rushed. Juliet (healthcare support worker) supported throughout and ensured I was feeling ok.

A great experience for what is not the nicest procedure to have done, thank you.