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Cancelled appointments

Story from nhs.uk

"Cancelled appointments"

About: Torbay Hospital

After being referred to podiatry for arthritis in my toe I was delighted to get a zoom meeting for a consultation. This appointment was cancelled at short notice. Then I got another date, this to was cancelled at short notice. Although I understand staff sickness I am very upset as each time I have booked the afternoon off work.

I am struggling with everyday life due to the severity of the pain I am left feeling very disheartened that I will get a consultation anytime soon.

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Responses

Response from Torbay Hospital about a year and a half ago
Torbay Hospital

Submitted on 10/11/2022 at 12:33
Published on nhs.uk at 15:14

Dear Donna, Thank you for your feedback - apologies for the delayed response. I am sorry to hear you had experienced difficulties in getting an appointment. Patient experiences and input are very important to us, we take into account and value all experiences as this is how we can improve our services if needed. Again, apologies that you had a poor experience. Kind regards.

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