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"A traumatic experience…"

About: Torbay Hospital

This hospital has been rated inadequate in regards to care, and that is an understatement!

I took my daughter to A&E for suspected appendicitis. The waiting room was extremely busy and I waited for over 6.5 hours for my daughter to see a doctor, before asking a nurse how much longer we needed to wait. I was told that they couldn’t give us a time, and they didn’t have a doctor available. At this point I had to walk out and take my daughter to Exeter. To have your daughter sat in a waiting room, in extreme pain and in tears, without seeing a single doctor, isn’t good enough. The NHS is fundamentally failing, if this hospital is anything to go by.

At The Royal Devon and Exeter, she was seen pretty much straight away and it transpired that not only did she have appendicitis, but it had perforated and she had peritonitis. She was dangerously ill and had what consultants described as the worst appendicitis they had seen in a very long time.

So to summarise, I would not recommend Torbay Hospital.

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Responses

Response from Torbay Hospital about a year and a half ago
Torbay Hospital
Submitted on 18/11/2022 at 13:04
Published on nhs.uk at 18:01


Dear Stacie Hardy, Thank you for taking the time to provide feedback about Torbay Hospital - apologies for the delayed response. We are really sorry to hear that your daughter's experience with our Emergency Department was not a positive one, in particular the issues with the lack of communication re waiting time. We are keen to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this, please make contact with the Patient Advice Liaison Service (PALS) to provide details. PALS are here to help and can be contacted by phone 01803 655838 (answerphone) or by email tsdft.feedback@nhs.net Kind regards

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