"very bad experience"

My son broke his arm and we were stuck back and forth between x-ray and pediatrision department more than 3 times as they coudn figure out ehat part of the arm is broken and what kind of treatment he needs.

Here I am 10 days later his case is still not looked at and he still dosen't have a treatment plan, no one from A&E knows anything about it neither anyone from the hospital. I have been calling and transfferd around departments, feeling lost, absolute luck of information, everyone is transfereng me to somewhere else and is nonending explaining from my side to the next person and holding the line hours and hours.

I can not get this sorted and have no idea what to do to get some help and information!