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Dreadful lack of signage

Story from nhs.uk

"Dreadful lack of signage"

About: Northampton General Hospital (Acute)

Appointment for MRI today, letter states to go to car park 5, we followed signs to 5 only to see a no entry sign, I have mobility issues and can’t walk far. We then drove round for 45 minutes trying to locate this car park, in desperation I went in to main hospital and managed to ask a nurse for help, there was nobody in reception. I was in danger of missing my appointment at this stage, she explained that we needed to ignore the no entry sign and gave us good directions, what a shambles this place is, we are not familiar with this hospital and I would never go there again.

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Responses

Response from Northampton General Hospital (Acute) nearly 2 years ago
Northampton General Hospital (Acute)

Submitted on 28/07/2022 at 09:00
Published on nhs.uk at 15:36

Good morning,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are very sorry to hear that you have not had a positive experience when visiting NGH and that it wasn’t clear as to where the car park was. If you would like to speak to someone about this, please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from NGH

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