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Outdated/missing info

Story from nhs.uk

"Outdated/missing info"

About: North Middlesex Hospital

Received a letter on Friday 27 May for appointment on Tuesday 31 May - rang number on letter for central appointments advised it was a wrong number and given another number to call - rang that number no one answers - it gives a list of possible procedures you may be calling about but not an option for urology itself pressed an option and was given two extension numbers for urology admin - been calling for three days and always get sorry mailbox is full message instead of a reply from

both numbers

tried central appointments email it came back no longer on use gave a list of emails to contact departments directly but no email provided for urology

Trying to reschedule appointment as I am unwell and unable to attend guess I will be noted as DNA or be forced to go there and infect other people just to retain my appointment

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Responses

Response from North Middlesex Hospital nearly 2 years ago
North Middlesex Hospital

Submitted on 09/06/2022 at 08:15
Published on nhs.uk on 10/06/2022 at 10:32

Many thanks for your email. Please can we ask that you make contact with our Patient Advice and Liaison Service on 020 88887 3172 or email northmid.pals@nhs.net. Our team there will be able to liaise with the Urology team on your behalf to ensure you receive an appointment.

Kind regards

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