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Very good service

Story from nhs.uk

"Very good service"

About: Southend Hospital

My ENT appointment for microsuction both ears was today. I only waited 5 minutes. Nurse was very kind and efficient. I have been having this treatment for years on a regular basis. They are always excellent

I then went to Audiology. I explained I needed my moulds cleaned and new hearing aid tubing. I cannot do it myself as I have rheumatoid arthritis. I said I did not have an appointment and if they was busy I could make an appointment for another time The receptionist said I could have it done straight away. Audiologist was very kind and also asked if I needed more batteries.

Two departments and both excellent service

I have been going there for many years and have always had excellent treatment

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Responses

Response from Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust nearly 2 years ago
Mid Essex Hospital Services NHS Trust

Submitted on 07/06/2022 at 14:55
Published on Care Opinion at 14:55

Good afternoon,

Thank you very much for the great feedback. We will ensure this is passed onto the teams at Southend.

Kind regards,

Patient Experience Team

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