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"Poor hospital treatment and discharge arrangements"

About: Bradford Royal Infirmary

(as a service user),

I was admitted to ward 5 with a serious bacterial infection after antibiotics course from GP failed to improve. On arrival a staff member recognised me from a mental health service and announced this to other staff in front of me, breaching my confidentiality. I have no current mental health concerns and used the service 3 years ago.

The care team then focused on this rather than my physical health problem. They denied I had this infection , refused to treat me with antibiotics, gave me one bag of fluids.

On the morning they discharged me, I awoke in a bed full of diarrhoea - information the night staff did not pass on. The senior doctor who came to see me I found to be extremely rude, suggesting I needed a psychiatry referral. When I questioned them it was clear they hadn’t read my notes to see the name of the infection I had. They said I was fit to be discharged even though I now had faecal incontinence, a catheter due to not being able to urinate and I couldn’t keep anything down. They suggested the infection was made up because I had previously 3 years ago had a mental health issue and I was fit to be discharged.

I left even though I could barely walk. I am at home in bed with a catheter and an infection still working it’s way around my body. 

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Responses

Response from Bradford Teaching Hospitals NHS Foundation Trust nearly 2 years ago
Bradford Teaching Hospitals NHS Foundation Trust
Submitted on 20/09/2022 at 09:23
Published on Care Opinion at 09:23


We were very sorry to receive your comments and concerns via the Care Opinion website about your experiences at Bradford Teaching Hospital Foundation Trust. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. We would therefore like to encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk and they will be able to discuss your concerns in more detail

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