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"I am so relieved to have had such a positive experience"

About: Causeway Hospital / Surgical 2

(as a service user),

I had parathyroid surgery yesterday in Coleraine hospital and from the moment I walked in to S2 Caitlin smiled welcomed me and made me feel at ease. It was my first time ever being in hospital. She reassured me during the whole experience and student nurse Ciara was also very attentive, friendly and diligent. It was a pleasure to be looked after these nurses and any hospital is lucky to have them. 

When I came out of recovery Mary and Judith were so attentive and helped calm me and make me comfortable. Mary was an angel and I couldn’t have asked for any better care from her.

The anaesthetist mark was also very reassuring and helped me feel relaxed about the process and clearly explained the process from putting me to sleep to waking up again. Elizabeth was also extremely caring and it was comforting to have friendly professionals around during a very scary procedure. 

Mr Valko is an absolute gentleman, exceptional at his job. He was so professional from the first meeting and was very calm and reassuring making sure I understood everything. It was a pleasure dealing with him and Nick. Nick was also very friendly and professional. I am so relieved to have had such a positive experience and cannot express my gratitude enough. 

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Responses

Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT nearly 2 years ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT
Submitted on 30/05/2022 at 17:29
Published on Care Opinion at 17:29


Hello Pdev89

My name is Deborah Dyson. I am the ward Sr in S2. Thankyou so much for taking the time to leave such positive feedback about your time spent with us.

We as a staff do our utmost to create a happy reassuring environment for all our staff. I have shared your feedback with Caithlin who is on shift today and she is delighted.

I will share your kind words with all my staff including theatres.

I wish you well in your recovery

Debbie

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