2nd cataract surgery carried out very efficiently by surgeon and theatre team,however the nursing staff and general facility was far below the standard I have experienced on previous occasions at this hospital.The room was dark and the TV didn’t work.The nurse didn’t introduce herself,talked about herself,dropped the pupil-dilating med.which delayed the theatre.Then took nearly two hours to locate follow up eye drops and provide discharge letter.When asked if they were short staffed I was told no they were just busy and it was Friday afternoon!
The staff were unprofessional referring in the corridor for all to hear about”the old guy who had a general in room…”
Because my previous visit for my first cataract had been a very positive experience I was quite happy to leave without proper discharge procedure but anyone going through this for the first time or with any anxiety issues would have found this experience quite traumatic.
"Day case care"
About: Nuffield Health, Taunton Hospital Nuffield Health, Taunton Hospital Taunton TA2 6AN
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