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Care Opinion

Appalling

Story from nhs.uk

"Appalling"

About: Leicester General Hospital

Not reviewing the care more the fact that the site looks as though there has been no investment in backlog maintenance sine the 80’s trolleys and beds stacked up in corridors, boxes of PPE on pallets a in patient areas, paint peeling off the wall and ceilings & much more. To top off the visit lack of pharmacists causing over a 30 minute wait for a prescription to be processed. CQC ‘needs improvement’ obviously not being taken seriously

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Responses

Response from Communications Team, University Hospitals of Leicester NHS Trust nearly 2 years ago
Communications Team
University Hospitals of Leicester NHS Trust

Submitted on 30/06/2022 at 15:20
Published on Care Opinion at 15:20

picture of Communications Team

Hello,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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