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"Deteriorating condition"

About: General practices in Tayside Ninewells Hospital / Dermatology

(as the patient),

I came to Dundee in October 2021, I visited the GP on early November so I can continue my medication for psoriasis. The GP refer my case to Ninewells, and I had to wait six months to be seen by a consultant. During that time my psoriasis got worse and topical medication couldn’t stop the spread. In addition, the weekly medication prescription is another agony. Several times I had to go back and forth between the pharmacy and the GP for proscription. On May 2022, I finally got to see the consultant who asked for blood test and chest-xray to be done as soon as possible so I can start the therapy. However, I did the blood test and waited for week to be contacted for x-ray. I contacted the radiology department, and they said that I’m on waiting list and I have to wait weeks unless your doctor contacted us. I phoned the dermatology department and they informed me that the doctor is on leave and I have to wait for them to make the decision of bringing my chest x-ray appointment forward. I’m very disappointed with the system. I’m frustrated because psoriasis has affected my clothes choices, I have to change bedding regularly because of the bleeding. I lost my confidence. I’m a student I already have education related headache. I’m tired from going back an forth between services and departments. I still have to go few more weeks without medication because no one seems to be bothered. 

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Responses

Response from Gill Birrell, Lead Nurse, Specialist Surgery, NHS Tayside nearly 2 years ago
Gill Birrell
Lead Nurse, Specialist Surgery,
NHS Tayside
Submitted on 30/05/2022 at 12:10
Published on Care Opinion at 14:12


Dear Tagi,

I am sorry to hear about the wait you have had to receive your chest xray and to be seen by Dermatology.

Can I please suggest that you contact our feedback team on TAY.feedback@nhs.scot.

They will be able to pass your details to me and the team so that we can look into this for you.

Kind Regards

Gillian Birrell, Lead Nurse, Specialist Surgery, NHS Tayside

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