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Rude and lazy night staff

Story from nhs.uk

"Rude and lazy night staff"

About: West Middlesex University Hospital

I visited the maternity triage today 25-05-2022 at 10:15 when i arrived the nurse said why are you visiting today i told her i had dizziness from morning she said did u check ur blood pressure i said no then made me wait for almost 2 hours the nurse who was dealing with me was more interested in what she bought for dinner instead of checking me and was very rude and spoke non relevant things to other staff ….i asked her what i was suppose to do she din know herself what she was doing

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Responses

Response from Ayana Caprice, Patient Experience Manager, Chelsea and Westminster Hospital NHS Foundation Trust 14 months ago
Ayana Caprice
Patient Experience Manager,
Chelsea and Westminster Hospital NHS Foundation Trust

Submitted on 21/02/2023 at 16:27
Published on Care Opinion at 16:27

Dear Writer,

I apologise for the delay in getting back to you.

I am really sorry to read about your experience with out maternity team. If you would like to discuss your concerns further, please contact us on:

e: chelwest.patientexperience@nhs.net

In the meantime, I will pass your feedback on to management for further investigation, to ensure this does not happen again.

Best wishes,

Patient Experience Manager

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