This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Usually great but not this time"

About: Royal Bolton Hospital

I attended SARC on Monday morning with a problem that had got progressively worse since being diagnosed in December. When I came in I was in significant pain and thought I might have developed an abscess too. The registrar that reviewed me agreed I needed surgery and I was consented. Two hours later another registrar came to see me and said they weren't prepared to operate without having an MRI scan done. As the scan couldn't be done until the following day I was admitted to hospital. The day after having the scan, a surgeon came to see me and advised there was no infection, however I needed an operation to fix the problem and eradicate the pain - however it was not something they could do and I'd have to join a five month waiting list. I expressed concern about the pain, and not being able to sit down, but this made no difference and when I mentioned I'd had a quote to go private I got told that would be the best option! After a call to the Beaumont I got a quote, £5600 which I've no accepted and have a surgery date for early June. I can't really afford to pay this sort of money, but what else can you do when your in severe pain.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Bolton Hospital nearly 2 years ago
Royal Bolton Hospital
Submitted on 06/06/2022 at 12:20
Published on nhs.uk at 14:42


Dear Patient

I am sorry to hear that you are not happy with the service you have received from us. If you would like to contact our Patient Advice and Liaison Service (PALS) by telephone 01204 390193 or by email PALS@boltonft.nhs.uk a member of the team would be more than happy to support you with your concerns.

Kind regards

Tracy Joynson, Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k