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"Was told to rush"

About: Leighton Road Surgery

Went into the surgery today for the first time with severe abdominal pain. I was asked by the doctor if could I do a urine sample I was told to go back down the stairs to the front desk to get a test cup (I am in tremendous amount of pain) as I was leaving the room the Doctor told me to hurry up because he had other patients to see. I felt like my health was not important and I was wasting there time, I was explaining what is going on and was told I don’t look like I was in the much pain, I just said I’m trying to stay calm I left with no pain relief just put on antibiotics I feel like that I wasn’t worth the doctors time and my health just didn’t matter.

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Responses

Response from Leighton Road Surgery nearly 2 years ago
Leighton Road Surgery
Submitted on 30/05/2022 at 11:21
Published on nhs.uk at 14:53


Thank you for taking the time to share your experience with us.

We are extremely sorry for your experience.

This feedback is incredibly important to us in ensuring our services recognise the impact and perception they give.

Your feedback has been shared with the Leighton Road Surgery team so they can be used as part of their commitment to using patient input to improve how care is provided.

If you would like to talk with the surgery team about your experience they would be happy to do so and can be contacted by emailing leightonroadsurgery@nhs.net

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