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Excellent Helpful caring calm Night Receptionist

Story from nhs.uk

"Excellent Helpful caring calm Night Receptionist"

About: West Middlesex University Hospital

Night Receptionist with long Red hair was excellent in a very busy situation,. She was calm, caring, and cheerful. Gave a lady feeling faint cup of water. explained calmly to people this was a very busy night etc. Gave the impression she enjoys her job.

There were no beds on the ward, and Triage appeared to be non existent. There was a gentleman arrived in an ambulance had been waiting nearly 3 hours in pain not triaged. my Husband actually gave up. He is a Urology cancer patient with blood in catheter. He chatted to the head nurse about whether it is worth waiting and was advised to leave and visit Urology the following morning.

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Responses

Response from Ayana Caprice, Patient Experience Manager, Chelsea and Westminster Hospital NHS Foundation Trust 14 months ago
Ayana Caprice
Patient Experience Manager,
Chelsea and Westminster Hospital NHS Foundation Trust

Submitted on 21/02/2023 at 16:30
Published on Care Opinion at 16:30

Dear Writer,

Firstly, I would like to apologise for the delay in getting back to you.

Thank you for taking the time out to provide us with your experience. although there were concerns regarding waiting times, we appreciate your feedback.

If this is something you would like to discuss further, please get in touch on:

e: chelwest.patientexperience@nhs.net

Best wishes,

Patient Experience Manager

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