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Extremely disappointed

Story from nhs.uk

"Extremely disappointed "

About: Salford Royal

My 16yr son injured his wrist during PE lesson in school. Picked him up & went straight to A&E at Salford Royal. Arrived just before 2pm. Waiting time was 3hrs for minor injuries. After 3 hrs it went to 6hrs. My son despite being in servere pain, and in the middle of his GCSE Exams with an English exam in the morning, is still at A&E at 10:30 pm. 8 hours since he arrived and no treatment apart from pain relief.

Its shocking & totally unacceptable.

We have pleaded with anyone for hours and watched patients come and go! 8 hours and no treatment!!!!!

Eith an exam at 9am tomorrow using an injured wrist!!!

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Responses

Response from Salford Royal nearly 2 years ago
Salford Royal

Submitted on 16/06/2022 at 15:28
Published on nhs.uk at 19:53

Dear Anonymous

Thank you for telling us about the experience you and your son has had while visiting our A&E department. I apologise for the amount of time you had to wait to be seen. I have passed on your comments to the team at Salford. Should you remain dissatified, please contact PALS on 0161 778 5665 between 09.30 hours and 16.30 hours Monday to Friday or via email: pals@nca.nhs.uk stating you have been told to do so via the NHS website.

Kind regards

The Patient Experience Team

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