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Care Opinion

Bad phone practice

Story from nhs.uk

"Bad phone practice"

Calling the reception on phone is always a nightmare. After long waits averaging 45 minutes at least, one gets the unpleasant experience of speaking with a receptionist who would try to be as unhelpful and uncooperative as possible. I thought it was an "off-day" matter when it happened the first time. I've since confirmed it's embedded practice.

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Responses

Response from Sara Francis, Patient Experience Coordinator, Northampton General Hospital NHS Trust nearly 2 years ago
Sara Francis
Patient Experience Coordinator,
Northampton General Hospital NHS Trust

Submitted on 31/05/2022 at 08:54
Published on Care Opinion at 09:34

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Good morning,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are very sorry to hear that you have not had a positive experience when trying to speak to reception at NGH.

If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438/544054 and we will do our best to help.

We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from NGH

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