"Exception service over all points of contact"

I have had 2 operations: biopsy then excision of a melanoma on my shin.

The wound from the biopsy became infected and I was seen same day, given helpful advice on wound care as we as antibiotics + a follow up appointment to check on progress.

The later incision was extensive and I was helped again, same day and follow ups booked, with managing what was a complex wound. Whilst I had recieved some advice on discharge from the hospital it did not cover my changing needs over 4+ weeks recovery.

From on line consultation, reception staff, GP and practice nurses I recieved an excellent service: well organised, thoughful and effective. I feel all staff in the practice are committed to delivering excellence and their positive can do attitude permeates through to patients. I felt cared for and respected and find it hard to put into words the level of my gratitude and admiration.