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Care Opinion

Unsatisfied GP

Story from nhs.uk

"Unsatisfied GP"

About: Kensington Partnership

Not happy regarding service received regarding booking appointments . I filled in 2 e-consultations and received poor communication. First e-consult I requested a call back but not got any and just received a prescription sent to my pharmacy via text. Second e-consult I received an appt without being informed and had to contact the surgery and wait 40 minutes when I was number 5 in the queue to find out an update.

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Responses

Response from Kensington Partnership nearly 2 years ago
Kensington Partnership

Submitted on 14/06/2022 at 15:23
Published on nhs.uk at 19:09

Dear Mr Miah

Thank you for comments. I am sorry to hear that you had problems accessing primary care services. I wanted to let you know that I was not able to find you on our records please could you check which practice you are registered with and contact them for support.

Yours sincerely

Surji Cair

Patient Engagement and Public Relations Officer

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