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Care Opinion

Accident waiting to happen

Posted By asteropeen33

"Accident waiting to happen"

About: Crosshouse Hospital

(as a relative),

My husband had to attend for an appointment. He has had a leg amputated.

I dropped him off at the drop off point assuming a porter would assist while I went to park up the car. No porter helped him and he had to struggle to push his wheelchair whilst trying to walk to reach the reception area where a porter could then assist.

Apparently, the porters are not allowed past the entrance doors and cannot give aid outside. This is dangerous and ridiculous! This was an accident waiting to happen and we are not young either being 74 and 75 years of age.

When I questioned this I was told that hospital rules state a porter can only help to and from the entrance doors. This incident put my husband very much at risk and I was told I could have ordered an ambulance but is this not then wasting the NHS time and money?

Extremely upset and angry.

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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran nearly 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran

Submitted on 23/05/2022 at 15:02
Published on Care Opinion at 15:02

Thank you for sharing your feedback and I was very sorry to learn of your husband's poor experience when he attended University Hospital Crosshouse recently. I appreciate that this has been a distressing experience for you both and apologise for the upset you have been caused..

It might be helpful if I explain that there are designated disabled parking spaces available for the use of patients with mobility issues. The portering staff have responsibility for moving patients within the hospital building but their remit does not extend to the car park.

Patients who require additional assistance are normally encouraged to contact the clinic in advance to discuss appropriate transport options. I am sorry that this was not explained to your husband.

I hope that this information is useful but if you or your husband have any ongoing concerns, please feel free to call me on 01563 26210 or email me, linda.russell7@aapct.scot.nhs.uk.

Many thanks

Linda

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