"Wonderful medical professionals "

Every time I have been to the practise the medical professionals who work there have been very caring given me lots of time and have ensured all my questions have answered. They have tried their best to see me as soon as possible and prioritised when my cases was more of an emergency. Sadly the same can not be said for the reception staff after recently having emergency surgery lack to pick up the phone for a good 20-30mins often tell me just to call 111. When in the surgery the nurse asked the receptionist to do something which they then had to clarify with us serval times. I feel my care after emergency surgery has not been adequate at this surgery as I’d expect to be able to at least get a hub appointment to look at my wounds.