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A waste of space

Story from nhs.uk

"A waste of space"

About: Conquest Hospital

Having waited over 3 hours for a return call the very pleasant doctor he agreed I needed to be seen at A&E and told me an appointment would be made for me at midnight.

On arrival I was told no appointments could be made after 22:00 and as the department was very busy I could have a long wait time something the doctor had agreed I didn’t need.

I decided to return home and if my condition worsened dial 999.

I’m also amazed at the length of time the telephone remains unanswered in this department.

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Responses

Response from Conquest Hospital nearly 2 years ago
Conquest Hospital

Submitted on 15/07/2022 at 14:48
Published on nhs.uk on 16/07/2022 at 17:11

Dear Blizz,

Thank you for taking the time to leave us some feedback about your recent experience of the Emergency Department (ED) at Conquest Hospital; we do appreciate it.

The Trust strives to provide a high standard of care to all patients, despite what continues to be extremely busy and challenging times, and we are therefore disappointed to read of your experience. Please accept our apologies for any concern or distress caused to you whilst you were unwell.

As you will appreciate, ED's are regularly seeing large and ever increasing numbers of patients presenting for a wide range of illnesses and injuries, with many requiring emergency or life-saving treatment, and the unpredictability of these presentations does mean that at times, patients have to wait longer than we would like to be seen. We routinely encourage patients to access the most appropriate service for their symptoms to reduce waiting times in the ED's however, we also recognise patients are having difficulties accessing primary care services such as GP's.

We very much hope the symptoms you were experiencing have either passed or been treated, and hope you are now in better health.

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