"Very poor experience with phone system"

Firstly I must say I have absolutely no complaints about the standard of medical care from this practice, in my experience the medical staff are thorough, caring and efficient in their diagnoses and treatment. However contacting the surgery by telephone is an abysmal experience. After receiving a letter re my annual hypertension review I completed the online questionnaire, submitted a urine sample and booked blood tests at the Keighley health centre, all easily and without any problems. However after the requisite three days interval I then rang the surgery to speak to the patient care team for further instructions as requested in the original letter from the surgery. After listening to several recorded messages a further recorded message then told me that the surgery had a new number and I had hang up and ring the new number given. This I duly did and after negotiating further options and recorded messages was told I was number 29 in the queue. I held on, and on, and on listening to hold music and an occasional up date on how far up the queue I had progressed. After 90 minutes I had moved from number 29 to number 16 in the queue at which point I gave up. I understand from various other people and also numerous comments on social media that my experience is not unique and that many people are having difficulty getting in contact with the surgery by telephone. I then physically went to the surgery after queuing was given an appointment for 9.50 the following Tuesday but was then told this would be a telephone appointment and that 9.50 was not definite, only that it would be sometime that morning.