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"Excellent, reassuring care"

About: Harvey Group Practice

Having suffered heart palpitations followed by a few days of feeling exhausted and unwell I got in touch with Harvey House practice and received a call the same day from a GP. He quickly arranged same day blood tests and an ECG and health check for the following day. Later that second afternoon I received a call from a GP to go through the results. He took time to go through everything in detail and was kind, thoughtful and reassuring, and we agreed on medication to tackle one thing shown up by the blood tests. After blood pressure monitoring for a week I received another call to discuss the results. Again, that same GP was informative and empathetic and we once again agreed on medication to tackle this second issue, as well as on a referral to a specialist to check on any potential underlying causes. I have nothing but praise (and gratitude) for the way I have been looked after recently. Contrary to what I had feared because of the pressure we all know the NHS is under, I have been treated with both generosity of time and spirit, all

Of which has helped to ease my worries. On the basis of my experience I would not hesitate to recommend Harvey House. Thank you.

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Responses

Response from Harvey Group Practice nearly 2 years ago
Harvey Group Practice
Submitted on 16/05/2022 at 11:13
Published on nhs.uk at 14:08


Dear Mr Gransby

Thank you very much for your positive feedback, I am so pleased that you was satisfied with the service you received from Harvey Group Practice, and that all your worries were dealt with in a timely and manner and gave you the reassurance and empathy that you needed. I will pass your comments onto the relevant staff members involved in your care.

Thank you once again.

Kind regards

Nicky Harmes

Practice Manager

Harvey Group Practice

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