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"Awful Experience "

About: University Hospital (Coventry)

Attended A & E after a very frightening experience of loss of sight and balance while at work was sent to Eye Emergency who were very good and checked my eyes thoroughly no issues found back to A & E to be practically dismissed by the triage nurse, then told to wait to be taken to MDU, while waiting heard 2 nurses talk about me in front of all waiting, arrived at MDU to see that the waiting time for a junior Dr was 8 hours and a senior doctor 20 hours after 3 hours waiting all relatives were told to leave the waiting area, I wasn't comfortable to be left on my own in case the situation happened again. I left with my husband and will try to get a GP appointment, still no idea what caused the issue and then to receive a text asking me to tell them about my experience- not impressed.

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Responses

Response from University Hospital (Coventry) nearly 2 years ago
University Hospital (Coventry)
Submitted on 18/05/2022 at 14:08
Published on nhs.uk at 17:26


Hello, I'm sorry to hear you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205

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