"Taking time to listen, get the correct details of a query and take action"

As an inpatient, following orthopaedic surgeries on my foot, I was struggling to work out changes to my drug regime which had been made (I’d no ideas why) and get together an understanding about a plan for my care towards discharge. A member of staff said they'd find out as much as they could about why my drug regime was / had been changed without my knowledge, and that some of the details recorded about my post op progress, I struggled to recognise. They were as thorough as they could be. Throughout, they were very honest about stuff they couldn’t answer straight away and came across as a very thorough, committed, compassionate and caring individual. They were honest with their patients, even if they couldn’t provide answers to every query. Personally I think that is to be commended. Please also pass on my thanks to them, and not forgetting the other individuals within the team who are providing me with great care.