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Care Opinion

Shocking support resulting in increased disability

Story from nhs.uk

"Shocking support resulting in increased disability"

About: Russells Hall Hospital

I have been under the care of the orthopaedics for over 2 years. I have chronic arthritis in booth knees and struggle to walk. I require a knee replacement but have been refused support due to my age and bmi. I am now facing losing my job as I am unable to walk. Every time I visit I get fobbed off and left to struggle. No support offered to help with bmi and every time I go I see someone different. I am 53 and have no quality of life. I have now requested a review in another trust.

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Responses

Response from Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust nearly 2 years ago
The Dudley Group NHS Foundation Trust

Submitted on 16/05/2022 at 11:27
Published on Care Opinion at 11:27

Thank you for taking the time to share feedback about your experience at our hospital. We are disappointed to hear about your negative experience while you were in our care.

We aim to offer our patients the highest standards of care and we are sorry if we have fallen short of those standards on this occasion. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you.

We strongly urge you to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net.

Patient Experience Team

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