"totaly appalled"

started phoning 8 am managed to get through 10:45 in severe pain from back injury. told no appointments had to phone back tomorrow. explained severe pain, just told im sorry. told to phone 111, I explained they would make the same appointment I was seeking. phoned 111 at 10:50ish explained issue with back, told after assessment I needed to speak to dr within 2 hours.

and they made a call back appointment for 11:20.

at yes parkfield. at 12 0clock I phoned as not received a call, was told it could be within 2 hours, phoned 13:55. informed dr had changed my appointment to tomorrow. no contact had been made.

disagreed explained why and the fact I was told 2 hour limit for dr contact, which the receptionist agreed on the notes sent through, told that the dr would be chased up. and the dr would call. 14:50 phoned again and told that yes the dr would be calling still. raised concern re getting prescription supplied. in time.

forget about the pain I have been in all day.15:35 called again, there is a certain element that sticks of spoilt child not wanting to be told to do something.

I have all the phone conversations recorded. if someone doubts the story.

cant get through now. and received text confirming not to forget appointment for tomorrow.