"Terrible practice "

I had a knee problem I paid for mri scan as nhs didn't do me one on my knee .report came back torn acl pcl and torn meniscus.phone penn to make an appointment they said send the report which I did.when I saw the doctor 2 weeks later they hadn't idea what I had come for.shpwed them the report the doctor said he would refer me straight away.2 weeks later I phoned the referral is still sitting in there system. The receptionist did not know about nhs book and choose system either. I have been at the practice 60 years but it as now become so bad I have moved to another practice