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"Disappointing care in A & E"

About: Victoria Hospital / Accident & Emergency

(as a service user),

I was found collapsed by a passer by outside my house in April and an ambulance was called. I was taken to A&E. I was seen by a doctor.  They came in and sat down and looked at me and said you have POTS there is nothing we can do. I explained that the plan was if I was symptomatic to start me on fludocortisone. They said that their were no cardiologists on at the weekend.

I asked to speak to a senior doctor. They were just as unsympathetic. I warned that these collapses can happen frequently and it would be dangerous for me to be discharged home alone. They still discharged me. I asked to speak to the Nurse in charge and was told to see my GP on the Tuesday.

I was left to go out the department and my worst fears were confirmed when I collapsed at the front doors of the hospital and was found by an NHS worker. I was admitted to hospital and there was a cardiologist on duty. I was commenced on fludocortisone. I have never met such unsympathetic staff with no concern to my welfare being discharged home alone with a history of loss of consciousness. 

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Responses

Response from Norma Beveridge, Head of Nursing, Emergency Care, NHS Fife nearly 2 years ago
Norma Beveridge
Head of Nursing, Emergency Care,
NHS Fife
Submitted on 12/05/2022 at 14:24
Published on Care Opinion at 14:28


picture of Norma Beveridge

Dear travellertj94,

I am sorry to read about your recent experience in A&E and think it would be helpful if you could contact our Patient Relations Department so that your concerns can be properly investigated for learning and improvement.

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife nearly 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife
Submitted on 12/05/2022 at 14:48
Published on Care Opinion at 14:48


Dear travellertj94

Thank you for taking the time to leave us feedback, I am sorry to see that you did not have a good experience. So that I can assist you further, please could you contact me on Jamie.Doyle@nhs.scot. I would appreciate the opportunity to discuss further with you so that I can learn more about your experience.

Hope you are keeping well, and I look forward to hearing back from you.

Best wishes - Jamie Doyle, Emergency Department, Victoria Hospital.

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