"Urology Telephone appointment, left feeling deflated"

I was recently diagnosed with cervical cancer and the PET scan picked up a blip on my kidney, I was advised it’s not being considered as cancer but obviously needs further investigation so was referred to the urology department by my consultant. Had both an ultrasound and a ct scan with dye then had telephone appointment made for just over 2 weeks later by which time I have started chemo.

I expected to receive answers on this call, having had over 2 weeks there would of been time for it to go to the mdt meeting and I believed I would be told if it required surgery or just surveillance.

What I got was a call from someone who had clearly not even seen my referral letter, seemed to have no knowledge of my oncologist or cancer, I had to tell them I had the ct scan with dye as they were telling me I would need that done,  told me I had cysts on my kidney which I already knew and I told them I had been advised they weren’t vascular as seen at my oncology mdt, but the staff member just kept saying no it’s urology, I felt like they clearly didn’t understand what I was talking about, I found them difficult to understand having waited for two weeks for answers and a plan I basically got a call that had no purpose or answers which given the current situation felt incredibly cruel, badly organised and stressful, completely wasted my time.