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The care was phenomenal

Posted By severitytf55

"The care was phenomenal"

About: Altnagelvin Area Hospital / Trauma & Orthopaedics Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

In 2019, sadly I broke my leg on the stairs at home. I was transferred to Londonderry by ambulance from Enniskillen. The paramedics were fabulous. I was in Altnagelvin for a week on Ward 5 - Orthopaedic- for surgery and physio. 

The nurses were fabulous - the care was phenomenal. They explained everything thoroughly at all times. They couldn't do enough for me. 

The pain was horrendous but I was made comfortable with all sorts of different things- pillows, ice, painkillers etc.

My anxiety went through the roof but my personal case nurse supported me through the week. 

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 11/05/2022 at 16:15
Published on Care Opinion at 16:15

picture of Neil Gillan

Dear Serveritytf55

Thank you for sharing your valued feedback. It was so reassuring to hear about the professionalism and compassion of all the staff involved. I hope you have fully recovered.

Best wishes

Neil

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by severitytf55 (the patient)

Thankfully I have fully recovered. I had to go private for after hospital physio- my consultant put urgent on my physio referral but it was 8 weeks before I was called - the trust physio department failed me and let me down.

Private was way more beneficial.

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