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"Care and treatment during a recent period of ill health"

About: University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18) University Hospital Monklands / Emergency Department

(as the patient),

Hi.  I would like to thank all your staff for their help during my recent period of ill health.

In March I attended at my GP practice as I had been feeling unwell and was aware I had an unusual heart rate.  After being examined a phone call was made and I was given a letter and told to attend your A and E dept.

On arrival I was seen quite quickly, diagnosed with Atrial Fibrillation and put in a room connected to a monitor. During this I was reassured by frequent visits from Doctors and Nurses who asked plenty of questions whilst tests were done. 

I was then transferred to Ward 18 where I was seen by further Doctors and given various medication to control my heart rate.  Over the next few days my breathing improved and I began to feel a lot better than before.  I was discharged at the end of March and have now had local appointments to check my blood and medication.

During my stay in Monklands Hospital every member of staff that I came into contact with treated me with professionalism and respect.  Ward 18 I quickly noticed was very busy however I was always spoken to politely and with good humour.  This helped make my new situation more bearable and I thank them for that.

Please pass on my thanks and best wishes to all your staff.


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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire nearly 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 16/05/2022 at 15:22
Published on Care Opinion at 17:20


Dear Steve59

Sorry to hear of your recent period of ill health.

Thank you for taking the time to feedback to us about your recent experience and stay at University Hospital Monklands ward 18.

I am delighted you had such a positive experience and witnessed the extraordinary care our teams deliver every day.

Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well.

Kind regards

Karen

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