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"Paramedics on scene were excellent"

About: Craigavon Area Hospital / Trauma Ward Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I arrived last Monday via an ambulance. It took around 2 -3 hours to arrive. I had requested that I was to be seen by the non- emergency doctor first because I am extremely claustrophobic, and they would assess me and I could make my own way to the emergency department. An actual ambulance then arrived, at first I was sceptical about going in but the paramedics on scene were excellent, they helped de-escalate the situation and helped me into the ambulance. They did everything they could to make me feel comfortable. Once I arrived here I was straight in and brought here. The staff here are excellent and are keeping me informed of my condition. The food is great and there is a good variety on offer for me.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 09/05/2022 at 09:28
Published on Care Opinion at 09:28


picture of Neil Gillan

Dear Decde74

Thank you for sharing your valued feedback regarding the care provided by the NI Ambulance Service staff. It was so reassuring to hear about the compassion and professionalism of the individuals involved. I hope you are recovering well. I would also like to share your feedback with the individuals involved. In order to do so I would need a few more details about the time, date and location of the call. If you would like to provide more details, please contact me directly at neil.gillan@nias.hscni.net.

Best wishes

Neil

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Response from Louise Currie, Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services, Southern Health and Social Care Trust nearly 2 years ago
Louise Currie
Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services,
Southern Health and Social Care Trust

Professional Nursing Development Facilitator Lurgan Hospital ward 1, 2 ,3

Submitted on 26/05/2022 at 11:03
Published on Care Opinion at 11:03


Dear Decde74,

My name is Louise and I am the Ward Sister on Trauma ward.

Thank you for taking the time to share you're feedback. I am glad your stay in Trauma Ward was a positive one and I will share this with all staff.

I hope you are recovering well and wish you a speedy recovery.

Kind regards

Louise

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