"Unacceptable response from GP surgery"

I notice stories here with responses always express regret that ' the patient feels' disappointed or ' seems' to have had poor service.  So no real acceptance by them that they could be falling short.  I personally have made a complaint to the Information Commissioner following a serious breach of confidentiality.  This was the last in a long series of substandard, rude or dismissive conduct.  The receptionists, nurses and clerical staff try their best, however I have had problems with some of the doctors.  One of the doctors I complained about also was in charge of the complaints process which I don't think was acceptable.  Sadly my list of Doctors I won't see has grown.  

Two of the doctors there always show good sense and are conscientious.  We are lucky to have them.