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Care Opinion

Lack of care in A&E

Posted By worthie

"Lack of care in A&E"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

(as a relative),

An elderly relative of mine was admitted to A and E in Treliske hospital Cornwall last week because he fell and broke his femur. He was taken to hospital at 4:00am. No one was allowed to go in the ambulance with him or meet him in A&E. The next day my cousin phoned and phoned to try and get an update but even when the phone was answered, it cut off.

Luckily a relative works at the hospital; at 10:00pm they located my uncle still in A&E. During the whole time he' been in hospital he had only had one drink, no food and when he rang for help to go to the toilet, no one came hence his clothes were wet with urine and he smelt too. He was very distressed. 

How many other people is this happening to? Elderly people often need as much care as a baby would so why, when we are now having to live with covid, can't a relative accompany an elderly person and be their aide?

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Responses

Response from Emma Wise, Deputy Head Nurse, Urgent Emergency and Trauma Care Group, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
We are preparing to make a change
Emma Wise
Deputy Head Nurse, Urgent Emergency and Trauma Care Group,
Royal Cornwall Hospitals NHS Trust

Submitted on 05/05/2022 at 16:33
Published on Care Opinion at 16:43

Dear Worthie,

I am sorry to hear your family member did not receive the appropriate care whilst he was in the Emergency Department at RCHT.

If you would like to contact the patient experience team on rcht.patientexperience@nhs.net with your family members details I will be able to look into the case.

Our team in ED are working to strict visiting guidelines as laid out by the trust, recently visiting rules have been relaxed for the rest of the hospital but for admitting areas such as ED, we are unable to accept visitors. These rules remain for ED primarily due to COVID and overcrowding and the risk this brings to patients and visitors.

Please do consider raising this as a complaint through the patient experience team for me to be able to thoroughly investigate.

Many thanks for bringing this to my attention.

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